Send any case back within 30 days and we will give you a full refund. This is dependant on the case being undamaged and in its original condition. We reserve the right to decline a refund if we feel the case is damaged.
Damage & Repairs
Our cases are hand-built, unique creations as a result they sacrifice a little superficial strength for looks. If at any point you damage your case we will fix the case free of charge. This includes lost fixings, broken wood or snapped and/or bend frame. We require photographic notification of damage before we can commit to repairing your case.
We use Royal Mail for all our postage. We offer regular airmail and tracked airmail both offer a delivery time of roughly 4 to 7 days. Although Royal Mail advise these times on deliveries there are occasional hold ups. This can result from hold ups in customs to delays in regional postal services.
The preceding terms and conditions govern the sale by StoneJelly between you the buyer and StoneJelly Ltd. By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason.